A SUPER SIMPLE WAY TO REQUEST AN EXCHANGE / RETURN

Owlete Active doesn't want any customer to be unhappy with their purchase. 
If you find that the size you have selected is not quite right, have no stress, I offer a FREE size exchange for 30 days after purchase, on full priced items.

Here's our system:

1. Send an email to: admin@owlete.com.au 

2. Provide your name, order number, and sizes you require.

3. I will send you a pre-paid return label, print this out to return your item.

4. As soon as this label is scanned at Australia Post I will have the replacement item heading your way.

*Only ONE free size swap is available per purchase.

** Items can only be returned if they are unworn and unwashed.

*** If you require a refund, as soon as the items are returned to our HQ. I will process an immediate refund. **See our Return and Refund policy for further information with regards to time frames etc.

If you are returning your full order for a refund please send it to:
24 Denison Parade North Lakes QLD 4509.

 

CHANGE OF MIND

If you change your mind after your purchase has been dispatched, and would like to select a different item or you have selected the wrong size.

Owlete Active will send you out a replacement and cover the postage. The customer is responsible for returning the unwanted products to Owlete Active at:

24 Denison Parade North Lakes QLD 4509.

 

WRONG ITEM IN ORDER

If the customer accidentally selected the wrong size, or processed the wrong item in your order, and would like to select a different item. Send an SMS to 0409050408 or email to admin@owlete.com.au ASAP to notify Louisa.

If your purchase has already been dispatched, Owlete Active will send you out a replacement and cover the postage.

The customer is responsible for returning the unwanted products to Owlete Active at:

24 Denison Parade North Lakes QLD 4509.