A SUPER SIMPLE WAY TO REQUEST AN EXCHANGE / RETURN

Owlete Active doesn't want any customer to be unhappy with their purchase. 
If you find that the size you have selected is not quite right, have no stress, I offer a FREE size exchange for 30 days after purchase.

Here's our system:

1. Send an email to: admin@owlete.com.au 

2. Provide your name, order number, and sizes you require.

3. I will send you a pre-paid return label, print this out to return your item.

4. As soon as this label is scanned at Australia Post I will have the replacement item heading your way.

*Only ONE free size swap is available per purchase.

** Items can only be returned if they are unworn and unwashed.

*** If you require a refund, as soon as the items are returned to our HQ. I will process an immediate refund. **See our Return and Refund policy for further information with regards to time frames etc.

If you are returning your full order for a refund please send it to:
24 Denison Parade North Lakes QLD 4509.

CHANGE OF MIND

If you change your mind after your purchase has been dispatched, and would like to select a different item. Owlete Active will send you out a replacement and cover the postage. The customer is responsible for returning the unwanted products to Owlete Active at:

24 Denison Parade North Lakes QLD 4509.

WRONG ITEM IN ORDER

If you accidentally selected the wrong size, or processed the wrong item in your order, and would like to select a different item. Send an SMS to 0409050408 or email to admin@owlete.com.au ASAP to notify Louisa.

If your purchase has already been posted out Owlete Active will send you out a replacement and cover the postage.

The customer is responsible for returning the unwanted products to Owlete Active at:

24 Denison Parade North Lakes QLD 4509.