RETURN & REFUND POLICY

If you are, for any reason, unsatisfied with your product, we offer a full refund {less postage} within 30 days of purchasing your goods. We are confident that you will never be unhappy with our activewear, however, if for some reason you are, please contact us and return your goods to us within 30 days of purchase for an exchange or gift voucher equal to the value paid for the item(s). Full price item(s) are valid for a refund and must be returned to our warehouse address to be processed via the payment method used at the time of purchase. It is important that the item(s) and any packaging, tags and ticketing which the goods came with/in are in original condition. If the item(s) are deemed to have a manufacturing fault a refund may be issued. Proof of purchase is required for all returns and exchanges to clearly state that the item(s) were purchased from owleteactive.com

 
*Full price items with a promotion applied are considered a full price item and are available for exchange or refund.

**Cost of postage will not be refunded.

***Cost of postage for goods to be returned is the responsibility of the customer.

Address for return of goods is: 

24 Denison Parade North Lakes, Queensland 4509

We recommend that you return items using a trackable postage method. Owlete Active will not be held liable for parcels lost in transit. Please allow 14 business days for the return to be processed and credited to your account.

INTERNATIONAL RETURNS/REFUNDS

If you are located in a country outside of Australia and you would like to enquire about the location of your parcel. You must check the tracking number provided to you at the time of your order being fulfilled. If you are unsatisfied with the information provided, you must make contact with Owlete Active at admin@owlete.com.au to seek further information.

If your items have been lost by the postal service Owlete Active may offer a refund or gift voucher for the value of the original order, less postage. If Owlete Active does not have any stock to replace your lost order, you will be offered a refund or gift voucher for the value of the original order, less postage.

Owlete Active will assist with a return/refund with the customer with prompt communication from the customer to enquire about their order. 

It is not the responsibility of Owlete Active to pay for any duty, levy or taxes imposed on your order by the destination country. 

Please note that at this time of Covid19 there are significant delays within the postal service and this is outside of the control of Owlete Active. If you parcel is not delivered within the expected timeframe, Owlete Active will take all efforts to locate and provide tracking for your order. But are in no way responsible for the speed at which your order is delivered. You must keep an eye on the tracking number provided to you at the time of your order being fulfilled.

PLEASE NOTE:

If you place an order with Owlete Active and the order comes through as a 'possible high risk of fraud' Owlete Active will not process your order and will refund the purchase monies back to the customer. If you think that your transaction will be seen as a possible high risk of fraud, please make contact with Owlete Active at admin@owlete.com.au to make other payment arrangements or communicate the issue from your opinion.