FAQ's

Sizing 

Our sizes are closely aligned with a young girls age.

But we also understand that girls come in all shapes and sizes so we've included a handy size chart HERE, to ensure your items fit correctly when they arrive. 

Who do I contact if I have a question?

The owner of Owlete Active, Louisa, can be contacted via email at admin@owlete.com.au OR via Facebook & Instagram @owleteactive 

We also have a phone number at the bottom of the front page which will be answered by Louisa. Keeping in mind that she's a shift worker, whilst wearing her other hat, and at times will be occupied with a job or on nightwork. But she will always endeavour to return your call.

Returns 

Yes, we accept returns on all non sale items within 30 days of receiving your order. Please contact us ASAP after receiving your items to arrange a return/exchange. Please refer to our returns policy for more information.

How soon will my order be posted? 

All Items will be shipped within 48 hours from Brisbane, Queensland.
If you have selected Express post we will aim to have your items posted the same day if you have ordered by 2pm Australian Eastern Time, otherwise first thing the next business day.

How do I track my order? 

You will be sent an email once your order has been packed and you will be able to track your order online via the link provided in the email.

Will you be stocking any other designs and sizes? 

We are always adding new designs and sizes to our store and we love hearing from our community about what they would love to see in our shop. If you have any suggestions we would love to hear form you, drop us a line at admin@owlete.com.au

Will you be adding a range for boys? 

We would love to, but we will create a separate brand for a boys range. 
For now we are focusing our efforts on girls Activewear.

I have a design that I would love to see on activewear, do you take suggestions for new releases?

Absolutely yes. Send us an email at admin@owlete.com.au with any suggestions or recommendations you have.

Do you make the activewear yourself?

I tried. The cost of fabric plus my sub-par sewing skills, meant that I would be selling you activewear that was at an inflated price and poorly constructed. 
I have handed the job to the experts. I have manufacturers in China, Taiwan and am investigating factories in other areas around the world as well as in Australia.