Frequently Asked Questions

Who do I contact if I have a question?

The owner of Owlete Active, Louisa, can be contacted via email at admin@owlete.com.au OR via Facebook @owleteactive & Instagram @owleteactivewear

We also have a phone number at the bottom of the front page which will be answered by Louisa. Keeping in mind that she's a shift worker, whilst wearing her other hat, and at times will be occupied with a job or on nightwork. But she will always endeavor to return your call.

Do you have a store?

Owlete is a home based business in North Lakes. You're welcome to pop in by appointment, contact Louisa on 0409050408 if you'd like to try before you buy. 

Click and Collect is also available, and FREE.

Will you be stocking any other designs and sizes? 

We are always adding new designs and sizes to our store and we love hearing from our community about what they would love to see in our shop. If you have any suggestions we would love to hear form you, drop us a line at admin@owlete.com.au

What's the best selling print??

Easy answer - Anything Rainbow Explosion. 
Mermaid and Unicorn are tied for second place.

Why Skorts??

I had soo many recommendations from customers asking for Skorts, that I couldn't ignore it. 

Skorts are very very popular, and the kids love the pocket in the attached shorts.

I don't want my daughter showing off her tummy, what do you suggest?

Owlete has a range of longer crop tops, which cover down to the belly button. These crops have been a massive hit with mums and the tummy conscience girls.

Sizing 

Our sizes are closely aligned with the sizes you buy in Target or Kmart. 

But we also understand that girls come in all shapes and sizes so we've included a handy size chart HERE, 

Returns 

Yes, we accept returns on all non sale items within 30 days of receiving your order. Please contact us ASAP after receiving your items to arrange a return/exchange. Please refer to our returns policy for more information.

For return of sale items, post back your order to: 

24 Denison Pde North Lakes QLD 4509

Upon the parcel arriving a speedy refund will be processed. Your most welcome to place a further order with correct sizes or alternate products 👍🏻

How soon will my order be posted? 

All orders are sent out within 24 hours from Brisbane, Queensland.

If an item is marked as 'Pre Sale' or 'Pre-order' your full order will be shipped when all order items have arrived.

How do I track my order? 

Orders are sent out with Australia Post. You will be sent an email once your order has been packed and you will be able to track your order online via the link provided in the email, or by clicking this link.

If you have the Shop App, and your order is made with the same email address, your order will be available within your app.

Will you be adding a range for boys? 

No, we're sticking in our lane and maintaining our focus on girls activewear.

I have a design that I would love to see on activewear, do you take suggestions for new releases?

Absolutely yes. Send us an email at admin@owlete.com.au with any suggestions or recommendations you have.

Do you make the activewear yourself?

I tried. The cost of fabric plus my sub-par sewing skills, meant that I would be selling you activewear that was at an inflated price and poorly constructed. 
I have handed the job to the experts. I have manufacturers in China, Taiwan and am investigating factories in other areas around the world as well as in Australia.

Does Owlete Active sell wholesale?

Yes, we currently supply to a number of stores in Australia.
If you would like to discuss a wholesale arrangement contact Louisa at hello@owleteactivewholesale.com